Turkish Airlines | Miles&Smiles - Coronavirus: Flight cancellations and entry restrictions - TK should take a lesson from Pegasus. Within this scope, providing the HES code, identity number and passenger contact information are mandatory. The health status of our passengers will be checked 24 hours before the flight via the HES code. Baggage irregularity report and follow-up. As Turkish Airlines, we use certain technologies such as cookies, pixels, gifs to improve your experience while visiting our online channels. Refund requests should be made within 2 years of the ticket issuance date. Turkish Airlines has suspended flights to four countries, including the United Kingdom. Passengers between 12 and 18 years of age may travel intercity if they are accompanied by a parent, first degree relative or guardian. Contact details should be entered in the PNR in compliance with the Resolutions governing reservations procedures. Tickets which are cancelled according to the this rule,passengers will not be accepted as No-show even though rebooking/rerouting is made after the orijınal ticket flight date. Provided that new travel must be completed before Dec 31, 2021 (included). new announcement turkish airlines. Consequently the Agent should provide contact details on behalf of the passenger by entering in the Passenger Name Record (PNR) the passenger?s mobile phone number and email address, while maintaining compliance with all applicable data protection directives and regulations. Refund and change rights are for 1 time only. Turkish citizens 65 years of age and older are not required to obtain a Travel Permit Document for connecting flights (domestic flights) if they can prove that their flight will continue abroad. 4) Open-ended procedures can be made by Turkish Airlines sales office, sales agents where the tickets are purchased and call center. 3) Issue Date For New Travel: There is no restriction on issue date. We offer you the opportunity to reschedule your non-suspended flights. Bulletin, which will be valid for tickets issued between March 21, 2020 - May 20. Passengers who made an international departure but were not accepted on the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), due to the obligation to submit the PCR test or other tests determined by the national authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return. (It is not valid for flights arriving to / departing from China.). This bulletin will be also valid for non-changeable promotional tickets. # turkishairlines # COVID19 # travel. To benefit from your refund right, you must be able to document the restriction on travel. Issue Date For New Travel: There is no restriction on issue date. Fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences) will be collected. Dear Passengers, All our passengers to have a flight on the relevant dates will be exempt from the partial curfew restrictions to be applied as of Friday, 01 December 2020 as per the circular by the Ministry of … Restrictions on the entry/exit of Turkish citizens and foreigners into Turkey by air, land and sea have been repealed (Excluding Iran border gates). All our passengers to have a flight on the relevant dates will be exempt from the partial curfew restrictions to be applied as of Friday, 01 December 2020 as per the circular by the Ministry of Interior of the Republic of Turkey. Citizens aged 65 and older, who are considered to be at higher risk for Covid-19, must obtain a Travel Permit Document for intercity travel. The HES code is a mandatory field and will be requested from our passengers during the ticketing process. If the interline flights are changed to Turkish Airlines or AnadoluJet flights, a change fee shall not be applied. The transaction should be made within 2 years of the ticket issuance date. 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