I believe he had it all along. The package was shown as delivered the next day and I contacted the buyer to make sure they had received it. On an item I sold recently, the buyer sent their payment through Paypal and it currently shows as pending on my account. Wait for the outcome of the dispute and if paypal find in your favour then i would forget it. And me now I have a claim open since more than one month with no response from the delivery company and paypal do nothing no refund I received yet. Due to Royal Mail delays I gave it four weeks to arrive before contacting the seller. You can do a refund now or wait to see what happens, it's a gamble. Thanks for all your help. I'm not shipping until I see the transaction hit my account. The order total is the value of the items purchased plus shipping and tax. Re: Buyer says item not received If the tracking number shows the item as DELIVERED to the buyer which you said it was and presumably signed for then paypal should find in your favour. On Paypal, like I said it shows as payment received but the transaction is pending. Welcome! Unfortunately you don't know if this person is trying to scam you or not. Not something the seller can be penalised for with the evidence provided? The item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later. It also says on Paypal that I shouldn't ship the item until I receive payment. Hard evidence provided that item was collected and delivered. I'm keen to hear from anyone who has had a similar experience but been able to provide hard evidence as to what process you went through. They contacted their local sorting office who said they didn't have it and that he'd have to wait the 15 days. Has been last time that I used eBay and PayPal. Fast forward a few weeks later in August/September now, buyer files a claim with eBay stating they never received their package. i am in the same position as far as not being able to ship till the money is in the account. You'll be able to communicate with the seller and request for a refund through PayPal's platform. Surely this is an issue with the buyer and the courier? Is there no cover for the Seller in these instances? So, the buyer gets a refund. Significantly Not As Described (SNAD). Tracking shows it was collected but not delivered. I have provided evidence in the form of screen shots of text messages from the buyer to say the item had arrived and he was happy. tips on managing and growing your business. Hope this helps someone if they are in a similar position in the future. They also tried to charge me for a fee for item not sold eBay same then I sorted that but I would like how work this system. Buyer gets refund and I am the item down? If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages Both like seller before and buyer after. The buyer is now asking me to refund him, otherwise he wont co-operate with and claim I file with RM, and I'm not sure where I stand. Royal Mail shows as delivered I have the tracking receipt and payment receipt given by them. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. If you let it go, there are many chances for "glitches" to happen and you will be the recipient of those glitches. ©1999-2021 PayPal, Inc. All rights reserved. You have the option of adding a message to the seller. If the buyer opens a claim and PayPal decides in his favor, they will refund the money. I put in the case details/description, "surely PayPal will side with the seller just like eBay had previously because the seller was at no fault." Paypal refunded the buyer the value of the item (£1000). My next step is to contact Action Fraud and provide them with the evidence. I don't know anymore what I must to do for get my rights. Seller Protection doesn’t cover buyer claims for items received that are ‘Significantly Not As Described (SNAD)’; in other words, what the buyer received doesn’t match what they ordered. I received confirmation my item has been bought but no payment seems to be made. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. My Ebay says that the buyer sent payment June 8. In this type of claim, the buyer is stating the item they received is significantly different than … A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. Sorry you went through this, I had a similar problem with a buyer and trying to see if there's anything I can do about it or am I just out of an item and out of the money. Will keep all the paperwork handy to support a dispute anyway. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) This is when a buyer claims they never received the item they purchased. “All the messages told the same story,” she says. Tick the box beside I want a refund or I want the item. To be eligible for coverage, a transaction must meet a number of basic requirements, as … Any help or advice would be great. Both eBay and PayPal show the same address, item delivered 9/11/20 and they file the claim 9/14/20. Well at least that's what I was thinking, unfortunately PayPal sides with the buyer because they say that there's no proof the item was delivered. 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