He called a few hours later and was told he couldn't return it. Her response was "Mom, this isn't the same bed we laid on in the store!" Thank you OMF! They said if the visible indentation isn't over 1.5" they won't warranty claim it. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. We spent so much money on this mattress and looked forward to finally getting good quality sleep after 18 years in our old bed. May all benefit! As a result I always feel like I am going to fall out of bed. This site's sole purpose is to help you make the decision faster and with more peace of mind. The couple felt the store played "gotcha" on them. The only problem with the mattress is that we don't want to get out of it! We are encouraging any employees who are not feeling well to stay home and have adjusted our attendance policies as to be fair to employees who need to take time away from work. Don't make the mistake of buying from THE OMF. ", "The overall experience was pleasant. As for the delivery, it was quick, and the delivery people were efficient.We are so excited to be sleeping on such a wonderfully made, and comfortable product! Great prices. Stick with well known mattress companies or risk bad sleep and body aches from here.Also, totally unrelated to the product itself, I'm beyond tired of hearing their company's owner on the radio preaching his ultraconservative political views. pay their drivers $50 to come and turn them for us! There was an issue there which he helped me fix too. Don't buy a mattress from this place. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. She has said mattress is extremely comfortable. I LOVE this mattress! Their options include the Classic One, Classic, Classic Luxury Firm, Classic EuroTop, and Classic Plush. The Original Mattress Factory's customer service is top notch! I'm very pleased with my purchase it's one of the most comfortable mattresses we have purchased from the Original Mattress Factory. Excellent customer service! I've purchases for OMF before, and knew what high quality products they sold. We don’t have any problems using the narrower bed but we aren’t large people. It is now Jan. 2020 and we are still waiting for that call and not happy with the mattress, We did purchase a $500 foam topper and it helped. Their error became our problem and no plan to remedy. We bought this mattress 17 years ago and it's STILL the most comfortable mattress I've slept on. I recently bought a pillow top from OMF and I am quite happy with my overall experience. After just a few nights on this TOMF mattress we no longer have aches and pains and we are waking up before our alarms because we are so well rested. 2021-2022 Slumber Search $1,000 Scholarship. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! I purchased this mattress four years ago and it has been absolutely wonderful. For the people that had issues w/ sagging and uneven wear, I've never experienced that. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. She told me that it wasn't just ME, the mattress was awful. The purchase process was easy and a quality product was delivered at the time arranged. Don't buy without a return guarantee. Get performance ratings and pricing on the The Original Mattress Factory Orthopedic Luxury Firm mattress. And if you do, be prepared to pay more if you are unhappy. Best-Selling since 2019 . Share review. a rating of 1 star is too high. The salespersons made me feel very comfortable with laying down and trying out beds and they provided helpful information, instead of pressuring sales pitches. Awesome demonstration at the store. Once the delivery driver leaves it is yours. Best week of sleep I've had in a long time.Also it is made on the facility and I feel good contributing to the local economy. Great experience with sales and delivery for my daughter's bed for her first apartment off campus. The Original Mattress Factory, Inc. manufactures and retails mattresses. No Pressure. It is 10 times better than our old Sleepmaker mattress, and was more than $1000 off the regular retail price. Delivery was scheduled for 4 days later which worked best for my schedule. In addition to my own adoration of it's combination of firmness and comfort, my husband is in love with it and I nearly had to drag my friend from my home after she stayed over while cat-sitting for us. The springs are a so springy. I stay away from pillowtop mattresses, because you can't flip them. You bet! Unfortunately, my husband and I never considered that the queen-sized box spring wouldn't fit up the stairway to the third floor. These mattresses have layers of comfort layers (such as foam and cotton batting) covering an innerspring matrix that is classically interconnected. My wife said our new OMF mattress was too firm for her, so we purchased a pillow top mattress pad which solved the problem for her while still keeping the firmness for me. The original mattress in our Denali fifthwheel was comfortable but we replaced the short queen with a narrower full size memory foam mattress to gain walking space around the bed. Definitely get a better night’s sleep now.". At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. I feel the whole bed bounce when my husband makes any movements. I was wrong. In fact if you don't have one you are missing out on the best sleep ever! This could be due more to quality control issues, so you may or may not experience this yourself.The pros: Their mattresses are made with mid-grade materials in their US factories.The cons: Some have experienced durability issues over a shorter period of time than average so if you have a larger body type, make sure to do more research. Brought it back within 2 hours. Within 7 days, I realized it was sloped and called the company. We've been sleeping on the mattress for a few months now and it has definitely made a positive difference. Very happy with our experience here. Boy did I screw up! They don't stand behind the comfort either. I'm really sad about this. The pros: Price competitive mattress options that sleep cool and come in a variety of firmness options. 2/29/2020. It was $1625 with tax and delivery for mattress only! He was only willing to sent out a service call yo prove that the size of the bed was not an issue they were willing to fix. We ended up getting the most basic of the basic stuff and I thought the price was good and the quality was fantastic. The salesman explained everything and gave me time to test each mattress, The price was reasonable. Most uncomfortable mattress that I have had in my years on earth. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. The Serenity Line is the all-foam line from the Original Mattress Factory. (I like a firmer surface myself and the next step up seemed too soft to me - you can always add padding but you can't take it away. I've had them for about 3 years, and they're terribly uncomfortable. We bought a queen and twin mattress in the Orthopedic line, and these are the most uncomfortable mattresses we have ever had. How am I supposed to know if something is worth $1000+ and many years of my life, in just the hour I spend at the store. The only challenge was moving to an older house where it had to make some tight corners up stairs. Thank you Chris. She said she would never be able to sleep on it. I'm sure that feature will result in a longer life mattress. Sign up to receive OMF updates, sleep and mattress care tips, and more. Three layers of foam help keep your spine aligned (no matter what position you sleep … My husband is very pleased with the mattress as it's perfect for him. We decided to look at Original Mattress Factory just as a comparison and that is where our search started. Each come with 10.5'' of mattress profile with multiple layers of foam. The salespeople leave you alone to lie on the beds for as much time as you want (I observed this in multiple visits). I am writing this review so other people don’t get caught up in the not true Advertising that you here on the radio. We would have aches and pains when getting out of bed. I will never recommend anyone to purchase from you. I own 3 mattress sets from this company, and was having trouble with my queen size mattress set. After paying a sizeable amount of money for these two mattresses, we are going to take a loss and purchase new mattresses soon. Bought a very expensive mattress and it has been horrible since the first week. Think twice before you purchase this brand. I have been struggling with back pains since I got it delivered on May 18. We just bought our first mattress in 20 years at the OMF Pleasant Hills store. When I lie down, I sink! Will never buy from OMF again. Perfect delivery people and a great mattress. UK Single - 90x190 cm. Start your review today. As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. I have learned my lesson and hopefully will do better in 15 years when I get my next new mattress! Which after spending a good bit of money on the mattress that was supposed to be soft enough on its own, is disappointing. There was a slight chemical smell but it dissipated within hours.I can't say enough good things about OMF! A dozen of questions were asked to attempt to justify the mattress problem was not the fault of the company. We have had the bed for a month now. Regency Construction. We never considered another mattress. She was blown away by all the information laid on her. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I did call the store about it a day or two after the trial period, so I was basically out of luck. It served us well for 8 years of our relationship. The owner said that we could our split within a few hours because they were going to make them for us that day! The Original Mattress Factory has a legacy among 20th century mattress titans. So their employees are experts in the sleep industry. With so few reviews, your opinion of The Original Mattress could be huge. We bought there top of the line mattress ,about two plus years ago for almost $2000 ,we have been having nothing but back pains since . They are super nice, professional, and will take away your old bed, too, along with all the plastic and packaging from the new set. I have now, later read other reviews that people had the same experience. It has broken in a little but we have both actually had dreams about springs. We were recently searching for a new bed to replace my 12 year old futon bed and our first stop was the OMF near the Waterfront. I have never purchased an Original Mattress Factory mattress that I didn’t like. They essentially just stole this money from us. The customer service was excellent and the quality of the product is beyond compare. Soooo NOT going back to the Original Mattress Factory! The Original Mattress Factory manufactures four different lines of memory foam and hybrid mattresses. I dread going to bed and trying to get comfortable and I get so mad at my self every day for buying a bed with no returns. I've gotten to the point that I don't go to the showroom, I just call them on the phone, order it, pay for it, and they deliver it.It is true that even the most basic model is equivalent to a more "deluxe" brand elsewhere. I bought a mattress from their Sq. Since January, 2018 have had lower back problems. The Regency is one of the Original Mattress Factory’s most popular mattress lines. The couple bought a set (mattress plus box spring); they wanted to exchange the box spring, which was still wrapped in plastics. A few weeks ago, I perceived a sag in the mattress. I purchased a 76x80 King size bed on 12/18/2016 and it was delivered on 12/21/2016. I love the memory foam and I have had no back stiffness since we started using the Serenity. They argued back and forth for at least an hour, dragging in personnel of increasing seniority. Initially the fact that I could not return the mattress didn't bother me. Now we're in the market for a feather cover for it to try and make it softer. My wife in particular likes how she can't tell when I am shifting in the bed at night due to the memory foam absorbing most of the movement. 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